01Information we collect

You provide directly

Account details such as your name, email address, and password.
Billing details handled by our payment processor (Stripe).
Content you submit to ChatLite: prompts, files, and conversations.
Information you send when contacting support.

Collected automatically

Usage data: pages viewed, features used, model selections, timestamps.
Device and log data: IP address, browser type, operating system, referrer.
Cookies and similar technologies for session management and analytics.

02How we use information

To provide, operate, and secure ChatLite.
To process payments and manage subscriptions.
To respond to support requests and contact form submissions.
To improve features, reliability, and safety guardrails.
To comply with legal obligations.

Conversation content is processed to generate responses but is not used to train third-party model providers' foundation models unless you explicitly opt in.

03Sharing with third parties

We share information only with service providers that help us operate ChatLite:

AI model providers (OpenAI, Anthropic, Google, Mistral, DeepSeek, xAI): your prompts are forwarded to the selected model to generate a response.
Payment processing: Stripe handles billing and stores card data per PCI DSS.
Cloud infrastructure: Microsoft Azure hosts the application and stores encrypted data.
Email delivery: Microsoft Graph delivers transactional and contact-form messages.
Analytics: privacy-respecting product analytics to improve the service.

We do not sell your personal information. We may disclose information when required by law, to enforce our terms, or to protect rights, property, or safety.

04Data security

We protect data in transit with TLS and at rest with industry-standard encryption. Access to production systems is restricted, logged, and reviewed. Despite our safeguards, no method of transmission or storage is 100% secure.

05Data retention

We retain account information for as long as your account is active. Conversation history is retained according to your plan's settings; enterprise customers can configure retention periods. You may delete your account at any time, after which we delete or anonymize your personal information within 30 days, except where we are required to keep it for legal, accounting, or fraud-prevention purposes.

06Your rights

Depending on where you live (e.g. EEA, UK, California), you may have rights to access, correct, delete, port, or restrict our use of your information, and to object to certain processing. Contact us to exercise any of these rights.

07International transfers

ChatLite is operated globally and your information may be processed in countries other than your own. We rely on appropriate safeguards (Standard Contractual Clauses, etc.) when transferring data outside your region.

08Cookies

We use essential cookies for sign-in sessions and security. Where required by law we ask for your consent before using non-essential cookies for analytics.

09Children

ChatLite is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

10Changes to this policy

We may update this policy from time to time. We will revise the “Last updated” date at the top, and for material changes we will provide additional notice (such as an in-product banner or an email).

11Contact

Questions about this policy or our data practices? Email enquiry@zitrino.com or visit our contact page.